Shipping Policy

At highnationclothing, we aim to provide a smooth, dependable, and transparent delivery experience for every customer across Canada. This shipping policy outlines our approach to handling order fulfillment, shipping logistics, timelines, fees, and customer responsibilities when purchasing from our website.

1. Order Handling & Fulfillment Timeline

All orders are usually prepared and shipped within 1 to 3 business days after your payment has been verified. During high-demand periods—such as promotional campaigns or national holidays—processing times may extend slightly. Should any delays occur, we will inform you via email promptly.

2. Courier Partners & Delivery Solutions

We partner with well-established logistics providers including Canada Post, UPS, FedEx, and Purolator. The shipping service is automatically selected based on your order’s size, weight, and delivery address to ensure both efficiency and safety during transit.

3. Nationwide Delivery Scope

We currently deliver to all provinces and territories within Canada. Standard shipping typically takes 20 to 30 business days after dispatch, though rural or isolated regions may experience longer transit times due to local courier limitations.

4. Shipping Costs & Transparency

Shipping fees are calculated at checkout based on destination, package volume, and product weight. All shipping charges will be clearly displayed before payment confirmation—no unexpected fees or hidden costs will be added.

5. Confirmation & Package Tracking

Upon shipment, you will receive a confirmation email containing the following:

Your unique order ID

Courier service name

A real-time tracking link

You can follow the progress of your delivery via the courier’s official website.

6. Address Accuracy & Customer Responsibility

Please ensure all shipping details are entered accurately at the time of purchase. If an item is returned to us due to an invalid or incomplete address, the customer may be responsible for the reshipping fee. highnationclothing cannot be held accountable for delivery issues arising from user input errors.

7. Delays or Missing Parcels

If your order does not arrive within the anticipated timeframe, we recommend contacting our support team as soon as possible. We will liaise with the delivery carrier to resolve the matter and offer an appropriate resolution.

8. Transit-Related Damage Policy

While we take great care in packaging, damages may occasionally occur during transportation. If your item arrives with visible damage, please contact us within 48 hours of receipt, providing:

Your order number

Clear photographs of the damaged item and packaging (inside and outside)

A brief explanation of the issue

Send all documentation to [email protected]. We will investigate and respond within 3–5 business days with a resolution.

Please note: Submissions after 48 hours or missing photographic proof may not qualify for compensation.

9. Non-Covered Situations

We cannot process claims for:

Damage reported more than 48 hours after delivery

Accidental or intentional misuse by the customer

10. International Shipping

At present, our shipping services are limited to Canadian addresses. If you reside outside Canada and wish to order, please contact us directly to inquire about possible options and pricing for international delivery.

11. Partial Shipments

For orders containing multiple bulky or varied items, you may receive your shipment in more than one parcel. Each package will include its own tracking code, which will be sent to you via email at the time of dispatch.

12. Refused Deliveries & Return to Sender

If a shipment is declined upon delivery or fails due to multiple unsuccessful delivery attempts, it may be returned to our facility. In such instances, the buyer may be liable for both initial and return shipping charges unless the failure was due to an error on our part.

13. Contact Information

If you have any questions related to your shipment, tracking, or in-transit issues, don’t hesitate to reach out:

Email: [email protected]

Phone: +1 (613) 232-6232

Address: 817 Bank St, Ottawa, ON K1S 2L1 Canada

We’re here to make sure your experience with highnationclothing is dependable, clear, and customer-centered from start to finish.