Return Policy
At highnationclothing, we place your satisfaction and comfort at the core of our values. This Return & Exchange Policy outlines your rights, responsibilities, and the procedures for requesting returns, exchanges, or refunds when shopping with us. We kindly ask that you read the following terms before initiating any return process.
1. Conditions for Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and undamaged, and returned in their original packaging, including all tags, user guides, and included accessories. Products that exhibit visible signs of use, wear, staining, or damage may not qualify for return approval.
2. Return Timeframe
Return requests must be submitted within 14 calendar days from the date your order is delivered. Requests initiated after this period unfortunately cannot be accommodated, whether for return, exchange, or refund.
3. Items Not Eligible for Return
Certain categories of merchandise are designated as final sale and cannot be returned, including:
Custom or made-to-order bedding
Discounted or clearance items
Products clearly labeled as "non-returnable" in their listing
Hygiene-sensitive items such as used pillows, mattress toppers, or opened sealed packaging
4. Exchange Guidelines
We accept exchanges in cases where the product is defective, incorrectly shipped, or damaged during transit. If you wish to request a size or variant change, please contact us to verify inventory availability. Exchange requests are processed depending on stock and approval.
5. Return Authorization Process
To initiate a return, please email [email protected] with your order number and reason for return. Our support staff will provide you with a Return Authorization Code and step-by-step return instructions. Unauthorized returns without prior communication will not be processed.
6. Responsibility for Return Shipping
If the return is not due to our error (e.g., you changed your mind, ordered the wrong item), you are responsible for covering the cost of return shipping. We strongly advise using a trackable and insured courier service, as we are not liable for packages lost in return transit.
7. Refund Procedure & Processing Timeline
Once we receive your returned item, our team will inspect the product within 2 to 5 business days to verify its condition and eligibility for a refund.Please note that after the refund is issued on our end, the actual time for the funds to appear in your account depends on your bank or payment provider. This typically takes an additional 3 to 10 business days, depending on your financial institution.
8. Damaged, Incorrect, or Faulty Deliveries
If you receive an item that is damaged, incomplete, or wrong, please notify us within 48 hours of delivery. Include the following in your message:
Your order number
Clear photos showing the issue (item and packaging)
A brief description of the problem
Send this information to [email protected]. Once verified, we will arrange for a prompt replacement, repair, or refund as necessary.
9. Contact for Return Assistance
For any issues regarding returns, exchanges, or shipping damage claims, you can reach us via the following channels:
Email: [email protected]
Phone: +1 (613) 232-6232
Address: 817 Bank St, Ottawa, ON K1S 2L1 Canada
We are committed to providing clear communication, honest service, and consumer-friendly return solutions. At highnationclothing, your peace of mind is just as important as your comfort.