Privacy Policy
This Privacy Policy outlines how highnationclothing (“we,” “our,” or “this site”) gathers, uses, protects, and discloses your personal data when you interact with our website or place orders for bedding products such as mattresses, pillows, and loungers. By browsing or using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect personally identifiable data when you register for an account, place an order, subscribe to updates, or communicate with customer service. This information includes but is not limited to your name, billing and delivery addresses, email address, telephone number, and payment details. Additionally, we gather non-personal data such as browser type, IP address, device type, and session behavior using cookies and analytics tools.
2. How We Use Your Information
Your information is utilized to fulfill product orders, deliver shipments, provide customer assistance, verify transactions, issue order confirmations, send promotional content, and improve the overall functionality of our website. Internally, aggregated user data may be analyzed to optimize product listings, page speed, and shopping experience.
3. Legal Basis and User Consent
By submitting your personal information through our website, you give us explicit consent to process and store that data for legitimate operational reasons. We rely on lawful bases including consent, contract performance, and legitimate business interest, in full accordance with Canadian data privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
4. Information Disclosure and Third-Party Access
We never sell or lease your personal data. However, we may share relevant data with third-party service providers—such as logistics carriers, payment processors, and technical infrastructure partners—who help us operate our website. These entities are contractually obligated to use your data only for specified purposes and to ensure confidentiality.
5. Duration of Data Retention
We retain your personal data only as long as necessary to fulfill the purposes detailed in this policy or to comply with legal requirements. After your data is no longer needed, it will either be securely erased or anonymized for analytical purposes. Requests for manual deletion will be processed within 10 business days upon confirmation of your identity.
6. Safeguarding Your Information
To minimize the risk of unauthorized access, alteration, or misuse, highnationclothing uses current industry-standard security protocols, including Secure Socket Layer (SSL) encryption, firewall-protected servers, and restricted administrative access. Despite best efforts, no digital platform is entirely immune from threats, but we are committed to ongoing security enhancements.
7. Cookies and Behavioral Tracking
We use cookies and similar tracking technologies to remember your preferences, analyze website usage, and personalize your shopping experience. These technologies help us serve you better, but you may disable non-essential cookies in your browser settings. Some features of the website may not function properly with cookies disabled.
8. Your Rights and Options
You have the right to access, correct, update, or delete your personal information at any time. To make changes or inquire about your data rights, please contact our support team at [email protected]. We are committed to addressing your concerns promptly.
9. Children’s Privacy
Our services are intended for users who have reached the age of legal majority in their province or territory. We do not knowingly collect data from individuals under the age of 18. If we become aware of any unintentional collection, we will immediately delete the data and disable the related account.
10. International Data Transfers
While our primary operations are based in Canada, certain service providers may operate outside Canadian jurisdictions. In such cases, your data may be stored or processed internationally, but only under data transfer frameworks that ensure adequate protection consistent with PIPEDA and comparable standards.
11. Policy Updates and Notifications
This Privacy Policy may be updated periodically to reflect changes in law, technology, or our internal practices. Revised versions will be posted directly on this page, and changes take immediate effect upon publication. It is your responsibility to review the policy from time to time. Continued use of the website indicates your acceptance of the latest version.
12. Contacting Us
If you have any questions, concerns, or requests regarding your personal data or our privacy practices, please reach out to us via:
Phone: +1 (613) 232-6232
Email: [email protected]
Address: 817 Bank St, Ottawa, ON K1S 2L1 Canada